700bat Privacy Policy

1 Introduction

700bat ("we", "us", "our", or "the Platform") is committed to protecting the personal data of every player who registers and interacts with our services. This Privacy Policy sets out in plain English exactly what information we collect, the purposes for which we use it, under what circumstances we may share it, and the rights available to you as a data subject.

We operate the 700bat platform primarily for players based in Bangladesh. Our services include online casino games, sports betting (with a particular focus on cricket), live dealer tables, and associated promotional activities. The personal data we collect is essential to providing these services safely, legally, and fairly.

We encourage you to read this policy in full. If you have any questions about how we handle your data, our support team is available 24/7 via live chat or at [email protected].

2 Data Controller

For the purposes of this Privacy Policy, 700bat is the data controller responsible for the personal data you provide when registering and using the platform. As data controller, we determine the purposes and means by which your personal data is processed.

If you wish to exercise any of your data rights or have a query relating specifically to how your data is stored or used, you may contact us directly:

• Email: [email protected]
• Live Chat: Available 24/7 on the 700bat platform
• WhatsApp: +880 1700 000 700

3 Personal Data We Collect

700bat collects personal data only to the extent necessary to operate our platform and fulfil our legal obligations. The categories of data we collect are described in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by law and with your explicit consent.

4 How We Collect Your Data

4.1 Data You Provide Directly

The majority of the personal data we hold is provided by you directly during registration, KYC verification, payment processing, or when you contact our support team. This includes your name, date of birth, mobile number, email address, and any identity documents you submit.

4.2 Data Collected Automatically

When you access the 700bat platform, our systems automatically collect certain technical data including your IP address, device identifiers, browser type, and session activity. This data is collected using server logs, cookies, and similar tracking technologies (see Section 9 for full cookie details).

4.3 Data from Payment Providers

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider shares transaction confirmation data with us — including the transaction reference number, the amount, and the masked payment identifier. We do not receive or store your full card number, mobile banking PIN, or payment account password.

4.4 Data from Third-Party Game Providers

Game studios whose titles appear on 700bat (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may share aggregated gameplay data with us for the purposes of game performance monitoring, RTP reporting, and dispute resolution. This data is associated with your 700bat account but does not constitute additional personal data collection beyond what is described in Section 3.

5 How We Use Your Personal Data

700bat uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing login authentication, and managing account settings;
• Identity verification: Conducting KYC checks to verify your age, identity, and eligibility to use the platform in accordance with our Terms & Conditions;
• Payment processing: Facilitating deposits and withdrawals via your chosen payment method and maintaining accurate transaction records;
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing unauthorised account access, and protecting the integrity of our platform;
• Anti-money laundering (AML) compliance: Monitoring transactions for patterns consistent with money laundering or financial crime, as required by applicable law;
• Responsible gaming: Monitoring gameplay patterns to identify players who may be at risk of problem gambling and providing timely interventions where appropriate;
• Customer support: Responding to your queries, resolving disputes, and managing any complaints you raise with our team;
• Platform improvement: Analysing usage data to identify technical issues, optimise page performance, and develop new features;
• Marketing communications: Sending you relevant promotional offers, bonus notifications, and platform updates — only where you have consented to receive such communications, and only via your registered contact details.

6 Legal Basis for Processing

700bat processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process bets, and facilitate payments;
• Legal obligation: Processing required to comply with applicable laws, including KYC regulations, AML obligations, and age verification requirements;
• Legitimate interests: Processing carried out in our legitimate business interests, such as fraud prevention, platform security, and usage analytics — balanced against your rights and interests;
• Consent: Processing based on your explicit consent, such as sending marketing communications or using non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing and Disclosure

7.1 Service Providers

700bat shares personal data with trusted third-party service providers who assist us in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, game studios, cloud hosting providers, and customer support software vendors. All service providers are bound by data processing agreements requiring them to handle your data securely and only for the specified purpose.

7.2 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so — for example, in response to a valid court order, a regulatory investigation, or a request relating to the prevention or detection of financial crime. We will notify you of any such disclosure where permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 700bat's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any change to the data controller responsible for your information.

7.4 No Sale of Data

700bat does not sell, rent, or lease your personal data to any third party for commercial or marketing purposes. Your data is a tool for providing you with a better gaming experience — not a commercial asset to be traded.

8 Payment Data Security

700bat takes the security of financial data with the utmost seriousness. We do not store full payment card numbers, CVV codes, mobile banking PINs, or bKash/Nagad/Rocket account passwords on our servers at any point.

All payment transactions are handled through encrypted, tokenised channels provided by your chosen payment provider. When you initiate a deposit via bKash, for example, the transaction is authenticated directly within the bKash environment — 700bat receives only a confirmation reference and the credited amount.

Transaction records are retained for a minimum of five years in accordance with standard financial record-keeping requirements, but these records contain only transaction metadata (amount, method, timestamp, reference) and not your full payment credentials.

9 Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 700bat uses cookies and similar technologies (including local storage and session tokens) to keep you logged in, remember your preferences, and gather analytics data about how players use the platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred game lobby view, and notification preferences. Disabling these may reduce platform personalisation.
• Analytics cookies: Collect anonymised data about page visits, session duration, and feature usage. This data helps us identify areas of the platform to improve. These are only set with your consent.
• Security cookies: Used to detect and prevent fraudulent login attempts, identify suspicious account activity, and protect against automated bot access.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 700bat platform, including your ability to stay logged in or access certain game features.

10 Data Retention

700bat retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or our legitimate business interests. The following retention periods apply:

• Account data (identity, contact): Retained for the lifetime of your account plus a minimum of 5 years following account closure, in accordance with financial record-keeping obligations;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later;
• Customer support communications: Retained for 2 years from the date of the last interaction;
• Technical/log data: Retained for up to 12 months for security and fraud prevention purposes;
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of the consent history.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

11 Data Security

700bat implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive data at rest within our secure server infrastructure;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role;
• Regular security audits and penetration testing of our platform infrastructure;
• Two-factor authentication options for player accounts;
• Automated fraud detection systems monitoring for suspicious login attempts and unusual transaction patterns.

Whilst we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take all necessary remedial steps.

12 Your Data Rights

As a 700bat player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to our legal retention obligations described in Section 10;
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances — for example, while a rectification request is being assessed;
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and respond in full within 30 days.

13 Children's Privacy

700bat is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step during account registration, and we may request additional documentary proof of age at any time.

If we become aware that personal data has been collected from a person under 18 — whether through registration, payment activity, or any other means — we will immediately close the associated account, reverse transactions where possible, and securely delete all related personal data. Parents or guardians who believe a minor has registered on 700bat should contact [email protected] immediately.

14 International Data Transfers

700bat's primary operations and data storage infrastructure are configured to serve the Bangladesh market. However, some of our third-party service providers — including game studios and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Bangladesh. These safeguards include contractual data protection clauses with all third-party processors and assessments of the legal frameworks in the countries concerned.

15 Third-Party Platform Links

The 700bat platform may contain references to third-party game providers and payment processors. Where you interact with these providers — for example, when authenticating a bKash transaction or launching a game hosted by Pragmatic Play — you are subject to those providers' own privacy policies in addition to this one.

700bat is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

16 Updates to This Privacy Policy

700bat reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision is displayed at the top of this page.

Where we make material changes to this policy — particularly changes that affect how we use your data or the rights available to you — we will notify registered players via email and/or a prominent on-site notice at least 7 days before the changes take effect. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy.

We encourage you to revisit this page periodically so that you remain informed about how 700bat handles your personal data.

17 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way 700bat handles your personal data, please reach out to our team through any of the following channels:

• Email: [email protected]
• WhatsApp: +880 1700 000 700
• Live Chat: Available 24/7 via the 700bat platform

We aim to respond to all data-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6). Formal data rights requests will be acknowledged within 48 hours and resolved within 30 days in accordance with applicable standards.